If you’ve got an Office 365 subscription, then there might be times you need help from Microsoft. Here’s how to log a ticket from a client app, from a web app, or through your Office 365 account.
All of these methods will create a ticket that goes to Microsoft support, but whichever way you log a ticket, you’ll need to be online.
Note: At the moment the Office 365 mobile apps will take you to the help and support pages, but there’s no direct method to create a support ticket. You can click around the help site until you find a link to a support page, but that’s not the same as having a specific option to contact support. If you get a problem with a mobile app, you’re best off logging a ticket using one of the methods we describe below.
Log a Ticket From a Client App on Your Computer
Logging a support ticket from inside a client app is pretty straightforward. In any of the applications—Outlook, Word, Excel, PowerPoint, or OneNote—click Help > Contact Support.
Enter the details of your problem and then click “Get Help.”
Microsoft will try to match your description of the problem with suitable help articles, but assuming these don’t help (and they might so give them a try first) click on “Talk to an agent.”
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