Steam offers a generous refund system. You can refund any game you purchase through Steam, for any reason—whether it isn’t working properly on your PC or you just don’t find it fun.
This feature encourages you to try games you’re not sure about. If you don’t like a game, you can always refund it and get your money back. It’s particularly useful now that so few games offer free demos.
When You Can Refund a Game
There are two basic requirements for when you can get a refund: You must have purchased the game in the last 14 days, and you must have played the game for less than two hours.
If you meet these requirements, Valve promises it will refund you for any reason. You can ask for a refund on a game even if you don’t meet these requirements—Valve will take a look at your request, but won’t guarantee a refund.
You can’t refund games that you purchased outside of Steam and added to Steam with a product key (at least, not through Steam—you’d have to request a refund through the original retailer). While you can sometimes save money on Steam games by purchasing Steam keys from third-party game stores, this feature encourages you to buy games through Steam if you think you might want to refund them.
If you refund a lot of games, Valve may consider this “abuse” and stop offering refunds to you. “Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games,” according to Valve’s policy. Valve doesn’t specify exactly what they consider “abuse”, but you should probably be fine as long as you’re not regularly buying a large number of games and refunding most of them.
Valve notes that refunding a game purchased before a sale and buying it at the lower sale price isn’t considered abuse. So, if you purchase a $60 game and it goes on sale for $30 a few days later, you can refund the game and purchase it at the lower price—as long as you’ve played it for less than two hours.
Your refund can be returned to the same payment method you purchased the game with, or to Steam Wallet credit you can spend on Steam. Read Valve’s Steam refund policy for more specific details about how the policy works.
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