Google back in 2017 enabled in select countries to message businesses from the Business Profiles on Google giving users the opportunity to ask questions without having to make a phone call. Now, the company is making it much easier where you can message and connect with businesses via Business Profiles within the Google Maps app. You’ll find these messages in the side menu of both Google Maps for Android and iOS. This feature is now rolling out to more countries worldwide and will be able to message with businesses for the very first time. https://youtu.be/vsNcMJuRSME However, businesses that want to accept messages from customers can install the new Google My Business app from Google Play or the App Store to sign up and enable messages. The new Google My Business app makes it even easier for businesses to stay in touch with their customers in real-time and on the go. You can download the new Google My Business app from Google Play or the App Store to sign up and enable messages. Source
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