Tata Capital has unveiled ‘TIA’ within the Tata Capital Mobile App for Personal Loans. This is a first – of - it's kind VoiceBot that is powered by Artificial Intelligence. TIA is designed to voice-assist the personal loan customer journey, check loan eligibility and aid the customer through the loan approval process in minutes. The main goal of TIA is to create a whole new conversational experience for customers using speech recognition technology, natural language understanding, and text-to-speech technology. Equipped with intelligent features and options TIA, has the ability to answer customer queries, assist in simplifying the loan process, help customers choose the right offering and help customer avail a loan sanction within the Tata Capital app. The first edition of TIA; the chat-bot is already available on the Tata Capital website, with features such as AI-led conversational ability to answer customer queries on all offerings, ability to calculate eligibility and provide personalized offers and much more. TIA, in its web-based interface, has already seen rapid adoption by customers in the form of more than 3 lakh interactions within a first few weeks of launch. Users can download the Tata Capitals app from the Play Store. Abonty Banerjee, Chief Marketing and Digital Officer, Tata Capital ...
Read Here»
Post a Comment Blogger Facebook
We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. As the comments are written and submitted by visitors of The Sheen Blog, they in no way represent the opinion of The Sheen Blog. Let's work together to keep the conversation civil.