Xiaomi has service centers across over 680 cities in India and expanding it further, today the company has launched its 2000th Authorized Service Center (ASC) in Delhi. The company is also the first industry brand to be certified under ISO 9001 and 14001 for after-sales quality management systems. Xiaomi has service centers across India and covers over 90% of the districts. According to Xiaomi, it has achieved Field Failure rate (FFR) at less than half of the industry average and the after-sales team recorded a Turn Around Time (TAT) with 96% of cases resolved within 4 hours and an average of 93% of cases witnessed their issues resolved in just 2 hours. Mi fans! Here's announcing our 2000th #Xiaomi after-sales service centre in India and we are thrilled about it! Today we can proudly say that our after-sales network spans across 90% of India. From Kanyakumari to Leh, and further to Ziro, we are almost everywhere.#Xiaomi2000 pic.twitter.com/rDmwDKlZBF — Mi India for #MiFans (@XiaomiIndia) July 25, 2019 Apart from this, Xiaomi has also been awarded the ISO certification with both ISO 9001:2015 and ISO 14001:2015 by Quality Austria and is the first brand in the Indian smartphone industry to achieve this accomplishment. Back in 2017, the company opened its 500th service center, 1000th service center in 2018 and now, 2000th ...
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