Need to report an issue that you encountered while using your Chromebook, or maybe you want to give some feedback to help improve Chrome OS? Reporting a problem or sending in feedback is an easy process and here’s how to do it.
There are two ways to report a problem on your Chromebook: asking for help in the Google Central forum and reporting an issue directly to Google. Asking for help on the forum is useful when you’re looking for guidance with an issue from an actual person. Submitting your issue directly to Google, on the other hand, is for when the problem isn’t severe, and you aren’t looking for a direct answer with a potential fix that could help you immediately.
How to Report a Problem
Whenever you want to report a problem with your Chromebook, you should follow a few steps before submitting anything. This due diligence prevents the oversaturation of similar issues taking over, making it impossible for team members to sift through legitimate questions.
Head on over to the Chromebook Central forum—an active, searchable community for users to discuss bugs and feature requests—and see if anyone else has experienced the same issue as you. You can use the search bar at the top to narrow down results on posts from other users.
Often, someone has already encountered the problem you’re experiencing, and there’s a good chance that, by searching the forum, you’ll find an answer.
If you can’t find what you need, then it’s time to post a question regarding the issue you’re having on the forum. This is where Product Experts and other knowledgable Chromebook live and are more than happy to help you iron out any of the kinks you might be experiencing.
Scroll to the bottom of the Chromebook Central page and click on “Ask Now” to start your own thread.